If you wish to avoid any unexpected payment delays, why not contact our Customer Service Department to set up a Direct Debit. It will only take a few moments to set up and by setting up a Direct Debit, it can provide you with ‘peace of mind’ that your payments will reach Phoenix on time.

To set up a Direct Debit - Call us on 0844 824 3884.

Please have the following information ready before you call:

• Phoenix account reference number (this is situated on the top right hand corner of your letter)
• your bank or building society details including your account number and sort code

Once your Direct Debit Instruction has been successfully set up, we will send you written confirmation within five working days of setting up the Direct Debit.

The benefits of paying by Direct Debit:

• no reminder letters / notices.
  
• you remain in control at all times.
• the protection and peace of mind of the Direct Debit Guarantee.
• no more lengthy queues at the Post Office or other payment outlets.
• The opportunity to spread the payments of your debt over an agreed period of time.